Comprehensive Warranty and Exchange Guide | Scissor Hub NZ
Understanding Our Exchange and Returns Policy
At Scissor Hub NZ, we understand the challenges of online shopping, especially when you can't physically inspect the product. We're committed to your satisfaction, offering a comprehensive 7-day exchange and return policy, valid from the delivery date as per postage tracking. Whether it's a size or model exchange, or if you've changed your mind, our process is simple. Just submit your request through our 'Returns Form'. If you need any assistance or have questions, we're just an email away at hello@scissorhub.co.nz.
Your Warranty with Scissor Hub NZ
At Scissor Hub NZ, each pair of scissors is not just a tool, but a promise of quality. Our warranty terms vary depending on the manufacturer, ensuring you have peace of mind with every purchase. From Jaguar Germany's 1-year warranty to the lifetime assurance on Juntetsu and Ichiro Scissors, and not forgetting Mina's 2-year warranty - we've got you covered. Notice any manufacturing defects? Contact us promptly at hello@scissorhub.co.nz. Note that currently, all orders are shipped from outside New Zealand, with the return address in Australia.
Clarifying Warranty Coverage
Our warranty is your safeguard against manufacturing defects. We adhere strictly to consumer law guidelines, offering repair or replacement for faulty goods. However, it's important to understand what's not covered: accidental or chemical damage, wear and tear, and misuse, such as chipping, dropping, over-tightening, incorrect sharpening, or inadequate maintenance. As seasoned professionals in the salon and barber industry, we recommend regular maintenance and care for the longevity of your scissors.
Warranty Terms Overview
| Brand | Warranty Duration | Coverage |
|---|---|---|
| Jaguar Germany | 1 Year | Manufacturing Defects |
| Juntetsu Scissors | Lifetime | Manufacturing Defects |
| Yasaka Shears (Seiki) | 1 Year | Manufacturing Defects |
| Ichiro Scissors | Lifetime | Manufacturing Defects |
| Mina Scissors | 2 Years | Manufacturing Defects |
How to Proceed with Returns
If you're facing issues due to a manufacturing defect under warranty, reach out to us at hello@scissorhub.co.nz with the details. Remember to send back the product in its original packaging (case, oil, thumb rings, etc.). A restocking fee may apply if these items are not returned in good condition.
Navigating Exchanges with Scissor Hub NZ
Choosing the right pair of scissors online can be daunting. That's why we offer a 7-day return policy, for products and packaging in resellable condition. Return to the address provided by our team. If everything is in order and returned within the 7-day window, we'll process the exchange or refund (a 10% restocking fee applies). Missing original packaging or contents may result in additional fees. Typically, refunds are processed within 3-5 days of the original transaction. For any inquiries, connect with us at hello@scissorhub.co.nz.