Comprehensive Return & Exchanges Guide
At Scissor Hub NZ, we're all about making your online shopping for top-tier hairdressing tools as reassuring and straightforward as possible. That's the ethos behind our 7-day return and exchange policy, counting from the delivery date (tracked for your convenience). This period is designed to give you ample time to test and truly feel if the scissors are the right fit for your artistry.
Dedicated to nurturing a community of satisfied professionals and home enthusiasts, Scissor Hub NZ ensures that your journey from browsing to buying and beyond is seamless and fulfilling.
Your Quick Guide to Hassle-Free Returns:
- Experiment with your new hair scissors or barber shears. If they don't resonate with your expectations, a return can be initiated within 7 days of receipt.
- Remember to maintain the product and all accompanying items in mint condition, and preserve the original packaging.
- Connect with us at hello@scissorhub.co.nz or through our easy-to-use Returns Form for any queries or to start a return.
- Note: This policy is specifically for returns and exchanges and does not cover warranty claims, free gifts, or promotional merchandise.
We understand the busy schedules of professionals in the hair industry and aim to make your return process as smooth and worry-free as possible. Feel free to reach out for any assistance or queries regarding your return!
Addressing Common Concerns Before a Return:
| Issue | Solution & Professional Insight |
|---|---|
| Scissors feel too tight or too loose. | Adjust the tension screw for an optimal cut. Remember, the perfect tension prevents hand fatigue and ensures precision in every snip. |
| Finger rings are too large. | Use our ergonomic rubber or plastic inserts. A snug fit enhances control and reduces strain, allowing your creativity to flow uninterrupted. |
| Blade size isn't right for my technique. | Our selection includes sizes ranging from the precise 5.0" to the robust 7.0". Let's find the one that aligns with your cutting style and ergonomics. |
| Scissors aren't cutting effectively. | Cleanliness and proper tension are vital. Also, consider the type of hair you're cutting; different textures may require different scissors. |
| Design doesn't fit my style. | Our diverse assortment caters to all aesthetics. From classic to avant-garde, let's select a pair that's as unique as your signature cuts. |
| Scissors have dulled over time. | Regular honing keeps your scissors sharp and effective. Dull blades can compromise your technique, so let's keep them in top form together. |
Summary of Our 7-Day Return Policy:
- Change of heart? Return products within 7 days from delivery.
- All items should be in their original state, including packaging. Photos of the scissors (closed and open) may be requested for verification.
- Once we confirm the return's eligibility, choose from exchanges, store credits, or refunds, depending on your preference.
Guidelines for a Seamless Return:
- Start your return via our Returns Form or by reaching out at hello@scissorhub.co.nz.
- Our team will quickly verify your return eligibility and provide detailed next steps.
- After we receive and inspect your return, if all is in order, you may choose to:
- Exchange your product for another
- Receive store credit
- Get a refund to your original payment method
Dive into the specifics of our 7-day return policy by visiting section 5.4 'Change of Mind Returns' in our Terms of Service.
Details on warranty coverage can be found in our Warranty Guide.
How to Prepare & Send Your Return:
Once your return has been approved and we've provided you with a return address, please follow these steps to ensure your scissors arrive safely and your return is processed without delay.
1. Inspect & Document the Condition
Before packing anything, take a close look at your scissors and all included items. If you notice any damage, defects, or signs of wear that occurred during your use, please let our team know at hello@scissorhub.co.nz before sending the return. Honest communication helps us process things faster and avoids any surprises on either end.
2. Clean Your Scissors
Give the blades a gentle wipe-down with a soft, dry cloth to remove any hair, product residue, or fingerprints. Avoid using harsh chemicals or abrasive materials. The scissors should be returned in a clean, hygienic condition — the same way you'd want to receive them.
3. Check That Everything Is Included
Make sure all original contents are accounted for and placed back in the packaging. This typically includes:
- The scissors themselves (with any original blade guard or tip protector)
- Carry case, pouch, or presentation box
- Rubber finger inserts, tension key/tool, and any other accessories
- Care instructions, warranty card, or printed materials
If anything is missing or damaged, please notify us before shipping. Missing or damaged contents may affect your return eligibility or the refund amount.
4. Pack Securely for Safe Transit
Scissors are precision instruments and need proper protection during shipping:
- Close the blades fully and fit any blade guard or protective cap.
- Place the scissors inside their original case or pouch first, then back into the original product box.
- Wrap the product box in bubble wrap or surround it with packing material so it doesn't move around inside the shipping box.
- Use a sturdy outer shipping box or padded courier bag — avoid thin envelopes or loose packaging.
- Seal the package securely with packing tape.
5. Ship to the Provided Return Address
Send your package to the return address provided by our team. A few important notes:
- Use a tracked shipping service. We recommend a courier or tracked post option so both you and our team can monitor delivery. Scissor Hub NZ is not responsible for returns lost in transit without tracking.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g. wrong item sent or a product fault).
- Send us your tracking number once dispatched — email it to hello@scissorhub.co.nz along with your order number so we can keep an eye out for your parcel.
Once we receive and inspect your return, we'll be in touch to confirm everything and arrange your chosen resolution — whether that's an exchange, store credit, or refund.